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Delivery support.

The customer accepts to take charge of the goods upon arrival, at the delivery address, at his expense or by any person of his choice who can return the proof of the client's identity. When the package is in your possession, make sure that all the products are the ones you requested.
If the customer notices, after opening the packages, that the products are damaged or missing, he should contact customer service and file a complaint no later than THREE (3) days after delivery, by email to sales @ el-monaguillo.com or by phone at +34 965 636 000.


Return and claims policy.

As for packaged products, according to current regulations, the customer has the right to withdraw from the contract for a period of 14 calendar days from the date on which the order was received, without stating the reason and without incurring any other cost. of those provided for in Articles 107.2 and 108 (Article 102, Text Recast by RDL 1/2007).

In this case, the customer must return the products freight prepaid (in its original packaging, in good condition and with a copy of the invoice) to Bernabé Biosca Alimentación, S.A.U. in Ctra. Alicante-Valencia, Km. 120, 03560 El Campello (Alicante), Spain, for exchange or refund, at the customer's choice, without penalty. In case of refund, it will be made within a maximum period of 30 days and will be made by bank transfer or PayPal refund. The Monaguillo reserves the right to claim damages if the product has not been returned in good condition in its original packaging.

Regarding fresh products such as fruit and vegetables, according to the current regulations, the right of withdrawal is not applicable to the sale of food at a distance, as these are products whose conservation control is lost at the time of delivery and which, for Therefore, they can expire or deteriorate quickly (Article 103, section d, Text Recast by RDL 1/2007).

In this case, we will only proceed to the replacement or refund of the amount paid when the product is defective, has been damaged in transport or there is an error in the product sent exclusively to Bernabé Biosca Alimentación, SAU, for this the customer has the obligation to communicate it with a photo and copy of the receipt of the transport company in which it has been reviewed. You must contact the customer service and file a complaint no later than THREE (3) days after delivery, by email to ventas@el-monaguillo.com or by phone at +34 965 636 000.